Hybrid Contact Centre Ops Manager – FCA Regulated

Arvato Limited in Swansea is seeking an experienced Operations Manager to lead performance across a fast-paced contact centre, reporting to the Senior Operations Manager and coordinating with Workforce Planning, Quality & Training, and Operational Support.

You will drive KPI delivery, manage Team Managers, ensure regulatory compliance, and foster continuous improvement while maintaining strong client relationships and delivering high-quality customer outcomes.

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