Accommodation Frontline Lead – Guest Experience & Ops

Company: Merlin-Entertainments
Apply for the Accommodation Frontline Lead – Guest Experience & Ops
Location: Stoke on Trent
Job Description:

Merlin Entertainments is seeking an Accommodation Frontline Lead for Alton Towers Resort to supervise and support accommodation teams, ensuring high service standards and smooth daily operations.

You will lead a team across departments, coach staff, and manage guest queries and incidents with a hands-on leadership style. Flexible shift patterns and commitment to guest excellence are essential.

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Posted: October 30th, 2026