Scheduling & Service Lead – Data-Driven Ops

Aviva plc in the United Kingdom is seeking a Service and Scheduling Lead to drive workforce planning and scheduling across Retail and Partner Operations. You will lead a combined team of about 9 specialists across Scheduling and Real-Time Service Delivery, delivering high-quality insights, reporting and operational support to align with business priorities.

The role emphasizes turning data into recommendations, influencing senior stakeholders, and owning service delivery improvements with a

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