We are currently recruiting for a Credit Administrator to join a busy and growing Head Office team based in the Dungannon area.
This is an excellent opportunity for an organised and detail-oriented administrator with previous credit or accounts experience to join an established business in a varied role.
Working as part of a supportive team, you will play an important role in supporting the day-to-day credit and customer service functions, handling customer queries, processing credit requests and ensuring accurate financial and administrative records are maintained.
The successful candidate will have strong organisational skills, excellent attention to detail and the ability to manage multiple priorities while delivering a high standard of customer service.
Key Responsibilities
- Log, monitor and manage cases through the company’s CRM system, including customer service queries, credit claims, rebates and discrepancies.
- Respond to customer, sales and site enquiries through the Customer Service Helpdesk, ensuring queries are dealt with promptly and within agreed service targets.
- Process authorised credit and debit requests, ensuring all records are accurate and up to date.
- Assist with billing and general sales invoicing processes.
- Manage Return Material Authorisation (RMA) requests, including returns and refusals.
- Prepare, maintain and distribute regular reports.
- Complete daily cash postings and bank lodgements.
- Upload and maintain relevant documentation across customer portals.
- Provide general administrative support, including email correspondence, document preparation and data entry.
Essential Criteria
- At least 1 year’s experience working within a credit function or similar role.
- 23 years’ recent experience in an administrative position.
- Minimum of 5 GCSEs (grades AC), including Maths and English, or equivalent.
- Good working knowledge of Microsoft Office, particularly Excel.
- Excellent organisational skills with the ability to prioritise workloads and meet deadlines.
- Strong written and verbal communication skills.
- Ability to work independently and use initiative.
- High levels of accuracy and attention to detail.
The Opportunity
This is a great opportunity for someone looking to develop their career within credit administration, joining a busy team where accuracy, customer service and organisation are key to success.
Interested?
If you have previous credit administration or accounts experience and are looking for your next opportunity, we’d love to hear from you. Apply today to find out more!
WHJS1_NI
…