Remote IT Service Desk Engineer: 1st Line Support Pro

QA Ltd in the United Kingdom is seeking a proactive IT Service Desk Analyst to provide 1st line support to internal and external users. You will handle incidents via phone, chat, email or portal, resolve faults, and keep customers informed of progress.

You will escalate complex issues to higher support levels while maintaining high customer satisfaction as part of a busy service desk team. ITIL knowledge and Active Directory experience are desirable.

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