Senior Customer Service Operations Leader

Fibrus, based in Belfast, is seeking a Customer Service Senior Operations Manager to oversee our contact centre across channels and to deliver strong operational performance and customer experience.

You will coach Team Leaders, drive change programmes, and partner with People and Culture to recruit, align with policy, and implement process improvements. A focus on reducing contact rates and churn while boosting retention will be essential.

#J-18808-Ljbffr…