Director of Care Services

A seat on the Senior Leadership Team at LOROS Hospice, a charity providing palliative and end of life care. The post leads the development of care services and holds the Registered Manager role for Care Quality Commission standards. It is a job share with the existing Director of Care Services, each working part time with areas of responsibility agreed during recruitment. Candidates need a registered nursing qualification and substantial clinical experience.

What the job involves

• Lead development of LOROS care services in line with the charity’s strategy
• Drive evidence-based continuous improvement and meet Care Quality Commission expectations
• Act as Registered Manager, controlled drugs accountable officer, Caldicott Guardian and designated safeguarding manager
• Sit on the Senior Leadership Team and represent care services at board level
• Provide executive leadership to the Clinical Governance and Development Committee, working with the chair
• Make sure patients and families shape services, including through the Hospice User Group
• Set, manage and deliver care budgets with departmental leads and the Director of Finance and Resources
• Plan the care workforce, skill mix and workload across services
• Manage and clinically supervise departmental colleagues
• Ensure compliance with safeguarding, medicines management and infection prevention, oversee serious incident investigations and complaints, and review clinical policies and SOPs
• Develop partnerships and clinical contracts and SLAs across palliative and end of life care, and promote LOROS’s reputation
• Provide out of hours support, including escalation calls and the Business Continuity Plan

What’s required

Qualifications

• Degree-level education in a related healthcare field
• Registered nursing qualification

Registration & licences

• Current nursing registration and revalidation

Experience

• Substantial clinical expertise, ideally including palliative care
• Significant experience leading and developing multi-disciplinary clinical teams
• Experience leading and motivating teams to turn strategy into action
• Experience of budget preparation and financial control linked to strategy
• Experience of partnership working at a senior level
• Demonstrable track record of managing change

Skills & knowledge

• Critical thinking and strategic planning
• Outstanding interpersonal skills to influence senior partners and decision-makers
• Exceptional communication, distilling complex information for varied audiences
• Understanding of CQC expectations and legislation including the Health and Social Care Act (Regulated Activities) Regulations, CQC (Registration) Regulations and the Care Act
• Understanding of data protection and information governance
• Contribute to charity-wide strategic and operational decisions as an SLT member

Other

• Personal integrity, alignment with LOROS’s vision, mission and aims, and a track record of modelling diversity and inclusion

Nice to have

• Knowledge of the national Ambitions Framework for Palliative and End of Life Care
• Experience working with boards of trustees, including managing clinical risk
• Experience in responsible roles such as Registered Manager, Caldicott Guardian or designated safeguarding manager
• Experience of tackling health inequalities in service design and delivery

#J-18808-Ljbffr…