Company: Focus Group
Location: Shoreham by Sea
Job Description:
Focus Group is seeking an experienced Service Desk Team Leader to captivate the Operations team and drive excellent customer outcomes. You will coach, develop and lead a team of engineers while ensuring service levels remain high and customer satisfaction improves.
Reporting to the Service Desk Manager, you will handle day-to-day leadership, escalations, and performance reviews in a hybrid Shoreham-by-Sea work setting, contributing to ongoing service improvements.
#J-18808-Ljbffr…
Posted: October 23rd, 2026