On-Site IT Service Desk Analyst: Customer-Focused Support

FRP Advisory Group is seeking a Service Desk Analyst to be the first point of contact for IT support across our UK offices. You will handle incidents and service requests with a focus on timely resolutions, strong customer care, and adherence to security policies.

Working across Windows 10/11, Microsoft 365 and core business apps, you will log, classify, and track requests in our ITSM system, escalate when needed, and contribute to knowledge base improvements.

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