Director – Commercial Operations

Ready to lead commercial operations that bring life-changing treatments to the world? Join our client at the forefront of pharmaceutical innovation and make a difference!

Proclinical is seeking a Director of Commercial Operations to join the Global Commercial Excellence team on a 12-month contract. In this role, you will lead key initiatives in omnichannel operations, channel execution, and content operations transformation. This position requires a strategic thinker with hands‑on delivery capabilities who can translate high-level strategies into actionable workflows and measurable outcomes.

Responsibilities:

• Lead omnichannel operations and channel execution excellence across global and affiliate priorities, developing workflows, playbooks, and adoption activities.
• Advance customer journey and campaign activation by integrating channel choices, segmentation, automation, content, and measurement into cohesive execution plans.
• Drive adoption and maturity of priority channels in collaboration with cross‑functional teams, including Digital, Innovation, Analytics, Strategic Marketing, and affiliates.
• Support the Content Creation Reimagined initiative by piloting solutions, evaluating evidence, and preparing for scaling.
• Align stakeholders and design pilot solutions for the Global-with-Local Content Model initiative, generating evidence for decision‑making.
• Clarify roles, accountabilities, governance, and decision points for customer engagement, channel execution, and content operations.
• Collaborate on systems, tools, and processes to reduce effort, support adoption, and enable behavior change.
• Provide input on future marketing roles, capabilities, content, channels, technology, and workflows to ensure practical implementation.
• Coordinate complex cross‑functional workstreams, facilitate workshops, align stakeholders, and maintain momentum across initiatives.
• Manage governance, budgets, vendors, timelines, dependencies, risks, and executive communications.

Key Skills and Requirements:

• Expertise in strategic marketing, omnichannel operations, customer engagement, and customer experience, preferably within pharmaceuticals or regulated industries.
• Proven experience in implementing and improving omnichannel operations, including customer journeys, campaign activation, and channel governance.
• Knowledge of content operating models, workflows, approval pathways, and enabling technologies.
• Ability to lead in a global matrix environment, collaborating across Commercial Operations, Analytics, Strategic Marketing, Medical, Digital, agencies, and affiliates.
• Experience in transformation delivery, operational design, and translating strategy into practical roadmaps and workflows.
• Strong workshop facilitation skills, including stakeholder alignment and cross‑functional discussions.
• Analytical skills to translate data and insights into actionable decisions and measurable outcomes.
• Proficiency in marketing automation platforms (e.g., Salesforce Marketing Cloud), Veeva CRM, and omnichannel performance dashboards.
• Familiarity with pharmaceutical commercial models, compliance requirements, and global-to-local operations.
• Effective communicator with the ability to engage senior leaders and drive adoption through clear messaging.
• Organized, action‑oriented, and focused on delivering measurable commercial outcomes.

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