Growth & Digital Experience (UX) Manager (Crawley, GB, RH10 9AD)
Growth & Digital Experience ManagerBusiness Area: NespressoLocation: Gatwick or York with hybrid working 2-3 days in the OfficeSalary: circa 70,000 per annum depending on experience, plus car allowance and bonus potential
Some of our other fantastic benefits 17% car allowance Private health care Discretionary annual bonus Generous pension scheme up to 12% contribution from Nestl 12 flexible days on top of 25-day holiday entitlement 2 paid volunteering days A focus on personal development and growth
Please speak to us about what flexibility means to you. We are always open to discussing individuals flexible working needs, so please dont let this stop you from applying.
At Nespresso, we dont just sell coffee, we create exceptional experiences. As a global leader in premium portioned coffee, we continue to redefine at-home coffee consumption through innovation, quality and customer engagement.
Were looking for a Growth & Digital Experience Manager to transform the digital customer experience and accelerate online growth. Youll lead the development of new features, services and technologies across B2C, B2B and emerging B2B2C journeys, using customer insight and experimentation to improve satisfaction, acquisition and commercial performance.
Your Impact Reporting to the Head of Digital & eCommerce, youll lead a team of Digital Experience Leads and a Digital Project Manager. Working closely with CRM, Analytics, Marketing, Retail, CRC, IS/IT and global teams, youll shape the market roadmap and turn customer and commercial insight into high-performing digital experiences. Key responsibilities include: Own the local digital roadmap, using customer and market insight to prioritise features and influence Global HQ. Grow acquisition, retention and lifetime value by improving traffic, conversion, order value and omnichannel journeys. Lead cross-functional delivery from insight and planning to launch and optimisation, on time and within scope. Use funnel and session analytics, A/B testing, customer feedback and UX audits to drive continuous improvement. Optimise digital commerce products across web, mobile apps, APIs and composable capabilities. Turn performance insight into monthly business plans, recommendations and investment cases for sustainable growth. Partner with Retail and CRC to connect digital and physical touchpoints for a consistent customer experience. Benchmark competitors and D2C leaders to shape best-in-class digital experiences. Coach the team, set clear goals and foster a collaborative, ambitious and inclusive culture.
Your ingredients for success Youll combine digital product leadership, commercial judgement and a deep curiosity about customer behaviour. Youll be comfortable moving between strategy, performance data and hands-on delivery, while influencing senior stakeholders and global teams in a matrix organisation.
Essential experience and skills: Extensive experience in eCommerce, digital products, analytics, operations and/or commercial management. Experience with optimisation and testing tools such as Adobe, Optimize, Qubit or Maxymiser. Strong understanding of traffic, conversion, average order value, customer satisfaction and lifetime value. Excellent web analytics skills, including GA4, translating insight into priorities and action. Experience mapping customer journeys and the use of Figma or such like tools Experience using Jira for ticket management with the development team Proven delivery of digital roadmaps, complex cross-functional projects and multiple workstreams. Commercial acumen and confidence developing business plans and investment cases. Experience leading, coaching and developing effective teams. Strong stakeholder, collaboration and communication skills, influencing without direct authority. Premium, retail, FMCG or consumer-led sector experience. Experience optimising websites for organic search ranking
Desirable experience: Knowledge of UX, user-centred design and digital accessibility Working knowledge of HTML, CSS and JavaScript; experience with multiple CMS or creative tools. Behavioural analytics tools such as Usabilla, SessionCam or Contentsquare.
If youre excited by digital innovation, commercial growth and creating exceptional customer experiences for a premium brand, wed love to hear from you.
What you need to know Job advert posting date 23rd October 2026Job advert closing date 6th November 2026
We will be considering candidates as they apply and may close the advertisement early if we receive sufficient applications, so please dont delay in submitting your application.
Our Commitment to Inclusive HiringAt Nestl, our values are rooted in respect. We believe that embracing diversity and creating an inclusive environment enables everyone to reach their full potential and drives innovation. We welcome applicants from all backgrounds.
We know that not everyone will meet every requirement listed in this advert. If you're excited about the opportunity and can demonstrate relevant skills, experience or potential, we'd encourage you to apply.
Accessibility and AdjustmentsAt Nestl, we're committed to creating an inclusive and supportive recruitment experience where everyone can perform at their best.
If you require any adjustments at any stage of the recruitment process, please let us know. We'll work with you to understand your needs and make appropriate arrangements. Any information you share with us will be treated in the strictest confidence and used only to support you throughout the recruitment process.
To find out more about Nestl's commitment to DE&I: Nestl's Commitment to a Diverse and Inclusive Workplace
To find out more about your recruitment journey with Nestl: Recruitment Journey | Nestl UK & Ireland
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