Head of Customer & Adviser Journeys

Quilter is seeking a Director of Customer & Adviser Journeys to lead the end-to-end performance, transformation and automation of our Affluent customer and adviser journeys. You will shape journey strategies, roadmaps and improvements, aligning Operations, Digital, Technology, Product, Risk and Customer Experience to deliver better outcomes.

You will drive increasingly automated, AI-enabled journeys with clear hand-offs, governance and evidence of improved results, while ensuring Consumer Duty

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