Supporter Care Lead – AI-Driven Service & Team Growth

Barnardo’s in Ilford is seeking an experienced Supporter Care Manager to lead our supporter care team and shape its future. You will deliver excellent service to supporters, oversee complaints and feedback, and use insights to drive continuous improvement across the charity.

You will build strong relationships with internal teams and external partners, develop high-performing staff, and apply data, KPIs and regulatory knowledge to enhance supporter experience while ensuring responsible use of

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