Job Description
The AI Adoption Lead leads the overall post-sale value realization strategy for Nexus Black. You are responsible for building, scaling, and managing the AI Adoption Engineering organization—ensuring customers achieve repeatable early wins, expanded value realization, and long-term strategic partnership.
This executive role sets the vision, defines operating models, influences GTM and product strategy, and drives portfolio-level adoption outcomes.
Key Responsibilities
- Set the strategy for post-sale relationship ownership and first-value acceleration.
- Serve as executive sponsor for key enterprise customers.
- Ensure consistency of customer outcomes across the entire adoption organization.
- Build a world-class customer experience aligned with company strategy.
Product-Focused Adoption
- Define adoption methodologies for Nexus, Black Loops, and Embedded AI at scale.
- Ensure the organization is trained and enabled on evolving product capabilities.
- Partner with Product leadership to align roadmap with customer needs.
- Drive innovation in workflows, integrations, and AI-enabled customer processes.
- Own portfolio-wide KPIs around adoption, time-to-first-value, retention, and expansion.
- Establish enterprise frameworks for value quantification and success planning.
- Ensure whitespace discovery and strategic expansion opportunities are consistently surfaced.
- Partner with Sales Leadership on revenue strategy and renewal processes.
Technical Enablement & Execution
- Oversee execution quality for POCs, pilots, and scaled rollouts.
- Ensure the team operates with excellence across configuration, integration, and technical troubleshooting.
- Drive cross-team coordination between Product, Engineering, and Support.
- Create long-term organizational capability for high-complexity customer use cases.
Cross-Functional Collaboration
- Represent the customer voice at the executive level, shaping company-wide strategy.
- Collaborate with Product, Engineering, and GTM leadership on roadmap and go-to-market alignment.
- Lead hiring, mentoring, coaching, and performance development across all adoption roles.
- Champion customer advocacy, references, and thought leadership programs.
What We’re Offering
- Salary Range: $150,000 – $175,000 plus bonus
- Flexible paid time off, including sick and holiday
- 401K with Company contribution
- Flexible spending accounts
- Life insurance and disability benefits
- Tuition assistance
- Community involvement and volunteering events
Qualifications
- Executive communication and organizational leadership.
Strategic planning and operational excellence.
Deep understanding of AI adoption and enterprise value realization.
Ability to scale teams, processes, and customer impact.
10+ years in Customer Success, Solutions Engineering, or technical leadership roles.
Strong track record scaling post-sale functions.
Executive-level experience with AI, automation, or enterprise software.
Preferred
Experience overseeing large technical teams or customer portfolios.
Deep expertise in enterprise AI strategy and digital transformation.
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