End User Services Director – IT Service Leadership

NICE – The National Institute for Health and Care Excellence in the United Kingdom is seeking a Head of End User Services to lead transformation of end-user IT and workplace services. You will drive operational excellence, establish ITIL-based processes, and oversee major incidents while building staff capability and improving user experiences.

The role is hybrid with office presence required for at least 2 days per week, offering a comprehensive benefits package and opportunities to influence

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