Head of Complaints & Compliance – Hybrid FS Leader

Wesleyan Group in Birmingham is seeking a Complaints Manager to lead the resolution of escalated complaints across the business, ensuring FCA and FOS compliance and timely customer outcomes. The role is hybrid, with office-based work in Birmingham and roughly two days per week in the office.

You will own RCA analysis, present reports to Exec and Board, coach the team, and drive sustained improvements in complaint handling across the society. This is a full-time, 12-month FTC.

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