Customer Escalations Lead — Cross-Functional Impact

Entrust, a leader in identity-centric security solutions, is seeking an experienced Customer Escalations professional to manage reported escalations, triage requests using knowledge of Identity Verification, and coordinate across Sales, Product, Engineering, and Customer Support.

You will drive prioritization, meet SLAs, and maintain documentation while delivering high-quality outcomes. Fluent English, strong PM skills, and ability to influence stakeholders are essential in this fast-paced role.

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