Technical Support Advisor – EngineeringManchesterSalary to £30,000
CV Screen is delighted to be recruiting a Technical Support Advisor on behalf of a premium British manufacturer of decorative interior products, known for its heritage, quality and outstanding customer service. Based at the company’s Manchester head office, this office-based role offers a salary of up to £30,000 and is a fantastic opportunity for an engineer who enjoys solving problems and helping customers. You will join a friendly, growing engineering and customer service team, providing first-class support on colour tinting equipment, with full training on products and systems from day one.
Duties & Responsibilities
- Provide telephone and ticket-based support for tinting machine issues, from mechanical breakdowns to software faults
- Pick up calls promptly and resolve queries within agreed service levels, prioritising full breakdowns
- Uphold excellent customer service standards in every interaction
- Work closely with colleagues across the business to meet shared goals
- Support wider projects and tasks as needed
What Experience is Required
- Experience providing technical customer support, ideally within Engineering.
- Customer service experience within engineering or a prestige product environment
- Basic IT skills, including confident use of Microsoft Office and Outlook
Salary & Benefits
Salary up to £30,000, plus full product and systems training, a Monday to Friday week on rotating 8.30am–5.00pm and 9.00am–5.30pm hours, and paid recompense for any occasional extra hours.
Location
Office based in east Manchester, within easy reach of Stockport, Ashton-under-Lyne, Droylsden, Denton, Salford, Oldham and Stalybridge.
Alternate Job Titles
- Technical Support Engineer
- Customer Service Engineer
- Helpdesk Engineer
- Service Support Technician
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