The role
Known internally as Customer Accounts Advisor
Location:
Beeston, Nottingham NG9 1LAContract:
Fixed Term contract (12 months) ¦ Full-time ¦ Hybrid working ¦ 37.5 hours per week
Looking for a rewarding career where you can make a real difference? Join
Metropolitan Thames Valley Housing (MTVH)
– and help customers to keep their homes by providing expert advice and support.
Our modern Beeston office offers a fantastic working environment with free parking, beautiful surroundings, and an onsite café. Once fully trained, you’ll enjoy a hybrid working pattern:
Two days in the officeThree days working from home (on alternating days)Working Hours
Contracted hours: Monday to Friday, 08:00am – 08:00pm, and Saturday, 09:00am – 05:00pmCore opening hours: Monday to Friday, 08:00am – 06:00pmAbout MTVH
At Metropolitan Thames Valley Housing, we believe everyone should have a safe, secure, and affordable home. We manage over 57,000 homes across the UK and provide vital support services to help people live well. Our values – Care, Dare, Collaborate – guide everything we do, and we’re looking for people who share our passion for making a positive impact.
What you’ll do
Deliver outstanding customer service via phone and digital channelsManage and monitor customer accounts effectivelyLiaise with Housing Benefits, DWP, and other stakeholdersNegotiate payment plans and offer welfare benefits advicePrevent arrears through proactive engagement and supportWork collaboratively to meet debt recovery targetsWhat we’re looking for
Experience in collections, debt recovery, or housing (desirable)Strong knowledge of Universal Credit (UC) and Housing Benefit (HB)Excellent communication and negotiation skillsAbility to make fair, proportionate decisionsPassion for helping customers and living our values: Care, Dare, Collaborate
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