Company: The Guinness Partnership
Location: Oldham
Job Description:
The Guinness Partnership in Oldham is seeking two proactive Complaints & Resolution Officers for a full-time, 12-month fixed-term contract. This hybrid role combines office days with home-working flexibility, reporting to the Complaints & Resolution Manager to resolve resident complaints and escalations while coaching team members.
You will handle complex cases with empathy and strong communication, supporting service improvements and KPIs within a resident-focused organisation.
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Posted: October 15th, 2026