Operations Support Manager: AI-Driven Process Optimisation

Smart10 Ltd, trading as SMT Recruitment, is seeking an Operations Support Manager in Welwyn Garden City to lead the Operations Support team and deliver outstanding customer service.

You will report to the Field Operations Director, manage four direct reports, monitor KPIs and implement process improvements leveraging automation, AI and digital tools to boost efficiency and the customer journey. A proactive, commercially aware leader with strong IT skills and change-management capability is ideal.

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