Town Manager

Shift Pattern and Pay

Shift pattern: 5 x 8 hour shifts. Must be fully flexible for Days, Evening and weekends.

If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.

Overview

Our Town Managers are an essential part of our team. You will be responsible for running multiple venues in one area, carrying out all admin and customer service duties as required to ensure the venues are held to our high and professional standard.

Key Responsibilities

• Liaising with both Area Management and Venue Management/Assistant Managers to ensure the venues are meeting their KPIs and being the best they can be
• Recruiting for the venues
• Delegate and support staff in their daily tasks
• Encouraging and driving business day to day, including during peak times and tournament days
• Key holder duties such as opening or closing a venue
• Liaising with HR
• Completing probation and return to work meetings where necessary
• Providing excellent customer service during venue floor presence
• Promoting our excellent offers, promotions and events
• Providing refreshments and snacks to our customers
• Recommending games and alternative machines to our customers using product knowledge gained through our training programme
• Handling cash, providing customers with change, and performing ID checks as part of a challenge 25 policy in compliance with gambling legislation

Qualifications

Excellent customer service skills with a minimum of 3 years customer service experience and a year in a management role essential.

See attached Role Profile for further information regarding the vacancy.

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