Hybrid QC Lead – Customer Communications Excellence

Nationwide is seeking a Quality Control (QC) Squad Lead for its LRM Communications team in Swindon and other UK offices. You will establish and lead a new QC Squad to raise standards across customer communications through reviews, coaching, training and continuous improvement.

You’ll work with senior stakeholders across GCC and LRM to ensure messages are clear, compliant and customer-focused, applying behavioural science and best practice to key journeys and support performance development

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