Club Operations Lead — Elevate Member Experience

David Lloyd Leisure Ltd. in Leicester is seeking an experienced Operations Manager (Service) to lead a flagship club and deliver outstanding member experiences seven days a week. You will oversee service delivery, health and safety, and ensure compliance while driving performance across departments.

You will regularly act as Duty Manager, motivating a diverse team, managing budgets, and championing customer service excellence to foster an inclusive, high-performing club culture.

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