Senior Workshop Operations Lead – Service Excellence

Gilbert & Roach Newcastle is seeking a high-calibre Service Manager to spearhead our large-scale workshop operations at our premier regional facility in Hexham. You will drive throughput, elevate service delivery, and partner with dealership leadership to convert strategic efficiency goals into practical improvements.

You will oversee a substantial team and shape a culture of continuous process improvement, aiming to establish our service department as an industry benchmark for customer care and

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