Ecommerce Operations & Service Lead

PUMA UK is seeking a Customer Service Management professional in Manchester to oversee end-to-end eCommerce customer service and fulfilment operations. You will manage KPIs, collaborate with 3PLs, and drive improvements in service levels and cost efficiency.

You will work with internal teams and external partners to resolve issues, optimise processes, and ensure a seamless customer experience across platforms. Strong Excel and multi-system proficiency are essential.

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