Ecommerce Manager Short Breaks

Overview

As Ecommerce Manager for Short Breaks, you will lead the digital performance of our hotel offerings across web and app platforms. You’ll partner with Commercial, Marketing, CRM, Paid Media and Digital Performance teams to deliver engaging customer journeys and maximise online revenue. Using data, insights and testing, you’ll optimise the end-to-end online booking experience and support key business initiatives. This hands-on role blends digital trading, site optimisation and content management in a fast-paced environment, with a clear impact on commercial results. You’ll be pivotal in shaping the online experience and driving growth for our short breaks business.

Pay / Benefits

• competitive annual salary
• 33 days holiday (including bank holidays)
• Merlin Annual Passes – 6 per year
• Merlin Magic Pass – 20 free tickets
• Company bonus
• Private pension scheme

Responsibilities

• Lead digital trading and optimisation for Short Breaks across web and app platforms.
• Optimise online booking flows, pricing, content and campaigns to achieve commercial targets.
• Collaborate with Commercial, Marketing, CRM, Paid Media, and Digital Performance teams to shape customer journeys.
• Use data, insights and A/B testing to identify opportunities and implement improvements.
• Manage content updates and digital merchandising to support campaigns and initiatives.

Key requirements

• Experience in eCommerce, digital trading or similar commercial digital roles.
• Strong analytical skills with ability to translate performance data into action.
• Advanced Excel and experience producing performance reports.
• Knowledge of web analytics, customer journey optimisation and A/B testing methodologies.
• Experience managing website content, campaigns and digital merchandising.

• Stakeholder management and cross-functional collaboration
• Proactive, detail-oriented, and accountable
• Strong communication skills
• Web analytics platforms knowledge
• A/B testing methodologies
• Advanced Excel

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