Senior ER Specialist

Overview

As Senior Employee Relations Specialist, you will support the ER strategy for TJX Europe, advising HR partners and the HR Service Centre on compliant, policy-aligned employment matters. You’ll act as the ER SME for Walsall and Rugby sites, lead investigations, and coordinate early conciliation and tribunal processes. You will also drive ER data analytics, policy updates, and upskilling across the HR function, contributing to a culture of growth and high-quality employee relations.

Responsibilities

• Provide compliant ER advice to HR Business Partners and HRSC, escalating complex issues.
• Serve as ER SME for Walsall and Rugby PC case activity and oversee quality of guidance.
• Act as escalation point for ER topics including conduct, capability, grievances, absence, and settlements.
• Assist Manager of ER with delegated cases; lead ER investigations and coordinate with leaders to resolution.
• Enter ER case data in Service Now and produce monthly trend dashboards for HRBP.
• Coach HRSC on ER case queries to ensure consistent approach; support routine change management.
• Review case documents (letters, statements, reports) for accuracy.
• Facilitate Early Conciliation with ACAS and escalate high-risk issues.
• Coordinate tribunal and litigation processes with internal/external legal teams; attend hearings as needed.
• Maintain UK claims records and support ER policy/project activities; review policies and toolkit materials.
• Provide ER upskilling updates to HR Service Centre and support knowledge sharing across HR.

Key requirements

• Prior ER experience with UK knowledge (case management, policy, compliance) and ability to advise and challenge where needed.
• Strong influencing skills and demonstrated ability to build relationships with cross-functional stakeholders.
• Flexibility and openness to alternative solutions; capable of on-site support when required.

• influencing
• stakeholder engagement
• collaboration
• case management
• employment legislation knowledge
• HR policy

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