We’re looking for an Operations Manager to lead the worlds greatest service station and farm shop / food market, provisions & kitchen. This isn’t just any service station….yes it will have sandwiches but also a butchers, a bakers, a candlestick makers (oh no hang on..) deli, I meant deli!
This is a hands-on role. You won’t be sitting in an office looking at spreadsheets all day. You’ll be working alongside the team, spotting opportunities, solving problems and making sure everything runs as it should.
The operation is varied. One minute you’ll be welcoming guests, helping launch a new retail range, supporting the team through a busy rush or working with suppliers to improve availability, all in a safe environment. No two days are quite the same.
Our ambition is simple: lots of great products, a brilliant guest experience that is quick and makes every guest a regular.
What you’ll be responsible for
You’ll have overall responsibility for the operational performance of the business, ensuring standards are maintained across every part of the venue.
This includes:
- Leading the day-to-day operation of the farm shop and coffee counter; balancing the necessary speed of service with shopping experience
- Creating a safe working environment for both guests and team members
- Taking ownership of health and safety, food safety and compliance standards
- Driving operational consistency across all retail areas
- Managing stock, ordering, wastage and availability
- Working with suppliers and producers to ensure strong product quality and presentation
- Supporting the delivery of seasonal retail ranges and promotions
- Coaching, developing and supporting team leaders and supervisors
- Managing labour budgets and scheduling
- Monitoring sales performance and identifying opportunities for growth
- Leading by example during busy trading periods
- Ensuring the site is clean, organised and well-presented at all times
- Working closely with senior leadership to deliver new initiatives and continuous improvement projects
What we’re looking for
We’re less interested in polished CVs than we are in people who get things done.
You’ll probably have experience leading a multi-department retail, hospitality or food operation. You understand that great guest experiences come from strong systems, good people and attention to detail.
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