Head of QHSE Soft FM

Overview

In this role you will provide expert QHSE guidance across the OCS Soft Services businesses, shaping the QHSE Management System and coaching operational teams to own safety and compliance. You’ll lead a QHSE team, develop policy, monitor performance, and drive continuous improvement through audits and risk-based oversight. You’ll collaborate with senior stakeholders to sustain regulatory compliance and a just, learning culture.

Pay / Benefits

• digital learning via OCS Academy
• Hapi app retail perks and wellbeing resources
• professional growth for 600+ learners
• flexible pay options via Wagestream (contract-specific)
• award-winning employer status
• opportunity for career progression

Responsibilities

• Collaborate with operational teams to improve safety performance and ensure consistent QHSE support
• Provide hands-on coaching to operators to own QHSE within their teams
• Lead a QHSE team (6 direct reports, 6 indirect) and develop their professional growth
• Offer QHSE expertise across multiple divisions (Retail, Hospitality, Rail, Aviation, Security, Catering, Pest Control, etc.)
• Develop and implement new policies and processes with the QHSE Director
• Support policy reviews to maintain effectiveness of the QHSE Management System
• Communicate proactively on QHSE issues and prepare informative briefs
• Produce monthly QHSE scorecards and present to Senior Leadership
• Contribute to annual QHSE objectives and risk-based audit programme
• Conduct site inspections, safety tours, and colleague engagement visits
• Align resources to maximize return for QHSE efforts
• Support timely corrective actions and investigate significant events
• Coordinate accident and incident reporting under RIDDOR; liaise with enforcement authorities
• Attend operational meetings to share QHSE reports and knowledge
• Build relationships with stakeholders and upskill management on QHSE matters
• Stay updated on legislation and industry initiatives to maintain CPD
• Promote corporate values and sustainability initiatives across the group

Key requirements

• Comprehensive knowledge of health and safety compliance and statutory requirements
• Extensive practical safety management experience in services, manufacturing, industrial or engineering environments
• Experience in investigating significant events and dealing with enforcement agencies
• Ability to communicate with any level of customer within internal and external organizations
• Strong relationship management and ability to build cross-functional partnerships
• Full UK drivers license
• Experience or towards Chartered IOSH status (preferred)
• NEBOSH Level 6 Diploma (or equivalent) or working towards
• Good knowledge of environmental law (preferred)
• Credible experience with risk-based audits and reporting
• Hands-on delivery and proactive customer service
• Just Culture mindset and ethical approach
• Ability to operate in fast-paced environments
• Self-motivated with flexible and developmental attitude

• leadership and mentoring
• clear communication
• relationship building
• QHSE Management System
• risk-based auditing
• RIDDOR reporting

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