*Inside IR35**Long Term contract role*
The Customer Planning Analyst plans and coordinates the national operational workload required to deliver the Operations and Maintenance contract. The role builds and maintains operator schedules, raises and updates work orders, responds to reactive requirements and ensures field teams receive accurate job information in time to complete Base Plan, project and emergency work.The postholder works closely with operations and project managers to maximise productivity, maintain accurate system records and support contractual, statutory, financial, quality and KPI compliance.
Key accountabilitiesWorkload planning and scheduling– Build and maintain operator schedules for routine Operations and Maintenance activity, programme work, projects, reactive tasks and other ad hoc requirements across the national contract.– Plan work in accordance with Base Plan frequencies, site requirements, operational priorities, access constraints and available field resources.– Communicate schedules clearly to operators and update them promptly when priorities, access, resources or work requirements change.– Work closely with operations managers and field supervisors to maximise productive time, coordinate linked sites and maintain an achievable programme.– Maintain the annual standby rota, issue weekly updates and record changes.
Essential– Experience of planning, scheduling, workforce coordination, work-order administration or a comparable operational support role.– Ability to build and maintain detailed schedules across multiple sites, work types, priorities and resources.– Confidence using work-management, scheduling or asset systems to create, update and close jobs accurately.– Good working knowledge of Microsoft Office, particularly Excel, with the ability to maintain records and produce clear performance information.– Strong organisational skills and the ability to manage routine plans alongside reactive and emergency requirements.– Clear written and verbal communication skills, with a professional and customer-focused approach.– Good numerical and analytical skills and the ability to identify incomplete, inconsistent or incorrectly coded information.– Excellent attention to detail and an understanding of the importance of accurate jobs, schedules and completion records.
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