Functional Consultant

Overview

In this role you guide clients through business processes and best practices to deliver technology solutions that support operational and strategic goals. You act as a trusted advisor across the implementation lifecycle, coordinating requirements, design, training, and deployment within a professional services setting. You will leverage experience in real estate technology to shape solutions and ensure successful project outcomes. This is a hands-on consulting opportunity at a global company with a people-first culture and a focus on impactful client experiences.

Pay / Benefits

• inclusion and diversity initiatives
• employee resource groups
• belonging and supportive culture
• focus on people development
• global opportunity
• flexible work arrangements (London/UK Remote)

Responsibilities

• Partner with clients to understand objectives, processes, and challenges
• Facilitate workshops and requirements sessions with stakeholders
• Conduct gap analysis and translate requirements into designs
• Advise on property and lease management best practices
• Configure software to align with client processes
• Support all phases of implementation (config, testing, training, deployment, post-go-live)
• Create client-facing documentation and training materials
• Deliver remote and in-person training sessions
• Manage project activities, risks, and timelines with project teams
• Build strong relationships with clients and stakeholders throughout delivery
• Work across multiple client engagements in a fast-paced environment

Key requirements

• Experience in Functional/Implementation/Solutions consulting or similar client-facing roles
• Experience implementing, configuring, or supporting business software solutions
• Strong knowledge of real estate, property management, lease administration, or related processes
• Experience in professional services with direct client engagement
• Proven ability to gather requirements, facilitate workshops, and translate needs into solutions
• Strong stakeholder management and relationship-building skills
• Excellent verbal and written communication
• Ability to manage multiple priorities while delivering high-quality client service
• Strong analytical and problem-solving skills
• Confidence delivering user training and client presentations

• Stakeholder management
• Relationship-building
• Communication (verbal and written)
• Experience implementing or configuring business software
• Knowledge of real estate/property management/lease administration processes
• Understanding of software implementation methodologies

…