Strategic Service Management Solutions Lead

Company: Zendesk: Transform Customer & Employee Service with AI Agents
Apply for the Strategic Service Management Solutions Lead
Location: London
Job Description:

Zendesk is seeking a Senior Sales Product Specialist in London to lead strategic service management deals. The role blends sales ownership with deep technical conversations, owning discovery, tailoring demonstrations, and driving value across IT, HR, and facilities teams.

You will partner with sales to drive opportunities, design solutions including workflows, catalogs, approvals, and AI-driven resolution, and coach regional sellers while traveling as needed.

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Posted: October 24th, 2026