Technical Specialist – Storage & Backup Lead

Overview

In this role you will lead the storage and backup infrastructure for SCC’s DCS client base and Cloud Solutions, providing senior technical guidance and acting as a key escalation point for complex incidents. You will work closely with cross-functional teams to align technical designs with customer requirements and service delivery goals. The position combines hands-on expertise with leadership of a Storage and Backup team, shaping resilient storage architectures at scale. This is a pivotal role for delivering technical excellence and dependable data protection across multiple sites.

Pay / Benefits

• hybrid working
• flexible benefits scheme
• 2 paid-for volunteering days a year
• career development opportunities

Responsibilities

• primary technical escalation point for major incidents affecting Storage and Backup service delivery
• hands-on senior technical expertise and advanced troubleshooting for storage and backup environments
• provide technical leadership and guidance to the Storage and Backup team including 3rd/4th line engineers
• manage incidents and problems within SLAs, including root cause analysis for recurring issues
• collaborate with project teams to ensure designs meet customer requirements and support needs
• ensure technical documentation is maintained to professional standards
• identify risks and potential service improvements across storage and backup environments
• contribute to technical and service goals defined by DCS management
• ensure clients are backed up per service levels and review performance/capacity trends
• oversee configuration of SAN, NAS, backup and related switching technologies, with basic personnel administration when required

Key requirements

• minimum five years in enterprise-level technical operations for multiple clients
• hands-on experience with at least two storage technologies and two backup technologies including Veeam, plus one SAN technology
• experience with enterprise SAN, NAS, tape and data protection technologies
• ability to troubleshoot multi-site incidents and work under pressure
• strong technical leadership, documentation, and customer-facing skills
• self-motivation, detail-focused, collaborative mindset, ITIL awareness, willingness for out-of-hours escalation when needed
• eligible for SC, HPPV and Home Office security clearance

• leadership
• customer-facing skills
• collaboration
• storage technologies (at least two)
• backup technologies (including Veeam)
• SAN/NAS technologies

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