Description
Purpose of the Role
To provide high-quality reception and administrative support within the home, ensuring that visitors, residents, families, staff, and external professionals receive a positive and professional experience. The post holder will be responsible for managing front-of-house activities, handling communications, and supporting the smooth operation of administrative systems within the service.Key ResponsibilitiesReception & Front of House
- Act as the first point of contact for visitors, residents, relatives, and external professionals.
- Provide a warm and professional welcome to all visitors and ensure visitor procedures are followed.
- Manage the reception area, ensuring it remains professional, organised, and welcoming.
- Answer and direct incoming telephone calls promptly and professionally.
- Monitor and manage the home’s general email inbox, responding to or redirecting enquiries as appropriate.
- Receive deliveries and distribute correspondence accordingly.
Administration
- Maintain accurate electronic and paper filing systems.
- Prepare, scan, copy, and distribute documents as required.
- Record and maintain administrative records in line with company procedures.
- Assist with data entry and updating internal systems.
- Order office supplies and maintain adequate stock levels.
- Support the organisation of meetings, appointments, and room bookings.
Communication & Customer Service
- Liaise effectively with residents, families, healthcare professionals, and external agencies.
- Ensure messages and information are communicated accurately and in a timely manner.
- Support effective communication throughout the home.
- Respond to routine enquiries and direct more complex enquiries to the appropriate person.
General Support
- Assist with maintaining training records and administrative trackers as required.
- Support managers and the wider team with general administrative tasks.
- Ensure all information is handled confidentially and in accordance with GDPR requirements.
- Undertake any other reasonable duties consistent with the grade and purpose of the role.
Essential Criteria: GCSEs (or equivalent) including English and Maths at grade C or above. Excellent communication and interpersonal skills. Competent in Microsoft Office applications (Word, Excel, Outlook). Ability to maintain professionalism, confidentiality, and discretion. Strong organisational and time-management skills. Ability to work independently and as part of a team. Friendly and empathetic approach, especially when dealing with residents and families.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
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