Insights & Reporting Manager

Overview

As Insights & Reporting Manager you will deliver high-quality reporting, dashboards and data-driven insight to support decision-making across UK and global markets. You’ll develop reporting frameworks, analyze data for trends, and create impactful dashboards for stakeholders. You will explore AI and automation to enhance reporting capabilities, delivering trusted insights that drive business value. You will partner with cross-functional teams to align analytics with strategic goals.

Pay / Benefits

• Matched contribution pension with life assurance
• Generous holiday allowance
• Health cash plan/Private Medical Insurance/Dental Insurance
• Employee discount portal
• Armed Forces Covenant support and Defence Employer Recognition Scheme
• Volunteering opportunities

Responsibilities

• Lead the development and continuous improvement of reporting, dashboards, and BI to support strategic decisions
• Design and maintain reporting frameworks translating complex data into leadership metrics
• Maximise CRM value by driving effective opportunity, pipeline, and customer management
• Ensure CRM data integrity through governance, user support, and accurate reporting/forecasting
• Drive process optimisation via automation, AI-enabled tools, and technology enhancements from concept to implementation
• Act as trusted advisor to stakeholders across Growth, Opportunity Management and Delivery

Key requirements

• Proven ability to analyse complex datasets and translate into actionable insights
• Experience with CRM platforms such as SAP C4C, Salesforce, or Microsoft Dynamics with data integrity focus
• Skilled in developing reporting frameworks, dashboards, KPIs, and BI solutions
• Proactive use of AI-enabled tools, automation, and tech enhancements to improve reporting and efficiency
• Strong stakeholder management and cross-functional collaboration
• Experience in performance measures, forecasting models, and planning for pipeline reviews and performance monitoring

• Stakeholder management
• Cross-functional collaboration
• Influence and communication
• SAP C4C
• Salesforce
• Microsoft Dynamics

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