EMEA Program and Operations Enablement Lead

Overview

In this role you drive integrated facilities management excellence across 38+ countries, leading a cross-functional platform and program delivery that aligns with client expectations and sustainability goals. You’ll orchestrate collaboration across the One JLL approach, establish a center of excellence, and implement robust reporting and innovative operational solutions. You’ll influence strategy, governance, and governance across platforms, programs, and sustainability initiatives to deliver measurable client impact. This is a high-impact leadership role within a global services leader.

Pay / Benefits

• lead transformative initiatives
• leadership role with direct reports
• drive meaningful sustainability impact
• collaborative, innovative environment
• professional development
• competitive compensation package

Responsibilities

• Define the vision and strategy roadmap for IFM platform development with executive leadership
• Lead and develop the IFM Platform team to ensure cohesive service delivery
• Identify opportunities to simplify processes and optimize data flow across the platform
• Coordinate the innovation pipeline and sustainability-focused improvements
• Establish a peer review workflow to boost collaboration and quality
• Promote cross-account best practices and sustainability adoption
• Oversee integration of new functions to enhance IFM quality
• Provide leadership development for direct reports (EHS Lead, Sustainability Lead, Workplace Experience Lead, BI Manager)

Key requirements

• Bachelor’s degree in Business Administration, Operations Management, Facilities Management, Sustainability, or related field; Master’s preferred
• 10+ years of progressive experience in facilities/operations/integrated program management
• 5+ years of leadership experience in a matrix organization
• Experience managing large-scale, geographically distributed operations in EMEA
• Proven track record in operational excellence, continuous improvement, and sustainability initiatives
• Strong understanding of IFM principles and sustainability frameworks
• Data analytics and reporting capability; ESG and environmental metrics experience
• Travel willingness across EMEA (30–40%); fluency in English; additional European languages advantageous

• Strategic thinking
• Integration & collaboration
• Stakeholder management
• Integrated facilities management
• Sustainability frameworks (ESG, ISO 14001, LEED, BREEAM)
• Carbon accounting and decarbonization

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