Care Co-ordinator

Overview

In this role you support patients with long-term conditions, acting as a link between reception, clinicians and external services. You manage a patient caseload and coordinate referrals, social prescribing and other wellbeing support, mainly via phone and administrative tasks. You will collaborate with the PCN pharmacy team and contribute to workflow improvements and data analysis. This is an administrative, non-clinical position focused on enabling timely care and better health outcomes. You will work across sites and with MDTs to ensure coordinated, person-centred care.

Responsibilities

• Contact patients to arrange appointments for care team members
• Triage information from AccuRx and other platforms
• Provide administrative support for the practice
• Communicate via email and web to manage messages
• Refer patients to external services such as social prescribing
• Respond helpfully to staff and visitor inquiries
• Use SystmOne to access records and book routine appointments
• Support patients with information to help care decisions
• Coordinate delivery of multidisciplinary team work
• Maintain records of referrals and interventions
• Use SNOMED codes to record activity

Key requirements

• Extensive organisational skills
• Ability to work both in a team and autonomously
• Strong communication with diverse groups
• Understanding impact of socio-economic factors on health
• Ability to build external partnerships
• Accurate record-keeping
• Self-motivated with initiative
• Full, valid driving licence and use of own car
• DBS clearance

• excellent organizational abilities
• effective collaboration
• clear and empathetic communication
• SystmOne
• AccuRx
• Microsoft Office

…