Progress Chaser / Quality Control

Overview

You will coordinate workflow through the accident repair centre, acting as the key link between front of house and the workshop while safeguarding paint and repair quality. You monitor progress against schedules, perform quality checks at critical stages, and chase parts and signoffs to keep jobs moving. You’ll keep colleagues updated on progress and help prioritise work to hit deadlines, all within a safe, tidy environment. This role supports delivering reliable, first-time-quality repairs at pace.

Pay / Benefits

• Comprehensive package plus bonus
• Annual leave: 34 days including bank holidays, increasing with service
• Family support: Enhanced paid maternity/paternity leave
• Wellbeing & protection: Life assurance, pension, enhanced sickness cover
• Training & development: Brand partner training and leadership development
• Colleague car purchase scheme & servicing discounts

Responsibilities

• Perform quality checks on paintwork and bodywork at key stages, identifying defects and ensuring repairs pass first time
• Monitor workshop workflow and track progress against target completion dates
• Serve as the main liaison between front of house and workshop, communicating status, changes, and customer requirements
• Chase parts, authorisations, signoffs, and other prerequisites to prevent delays
• Update colleagues, including front of house and management, on progress and likely completion dates
• Support the workshop to meet deadlines and reprioritise work as needed
• Maintain a clean, safe, and organised working environment in line with Health and Safety standards

Key requirements

• Good eye for detail, especially in paint and paintwork quality
• Excellent communication skills for liaising between front of house and workshop
• Strong organisational abilities and a methodical approach to workflow
• Ability to stay calm under pressure to meet deadlines
• Team player with ability to collaborate across levels
• Experience in a Bodyshop or paint environment is desirable but not essential
• Strong verbal and written communication skills
• Customer-centric approach aiming to exceed expectations
• A driving licence free from excessive penalties

• attention to detail
• clear communication
• calm under pressure
• paintwork quality checks
• bodywork inspection
• workflow and progress tracking

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