Senior Servicenow Technical Consultant

Overview

In this role you will translate client business and technical needs into actionable designs and lead the technical delivery of ServiceNow-based solutions. You will work closely with customers and cross-functional teams to shape solutions, validate requirements, and drive successful implementations. The position offers potential for growth into senior leadership and a chance to work on technically challenging, enterprise-scale initiatives. You will contribute to a team focused on delivering ESM and SaaS-enabled outcomes within a security-conscious, diverse global context.

Pay / Benefits

• Pension Scheme – contributions matched up to 10%
• Private medical cover
• Income Protection
• Life Assurance
• 25 days paid leave + National Holidays
• Flex benefits program

Responsibilities

• Prepare and run functional design workshops and produce design specs
• Engage with customers to address and validate technical requirements
• Provide creative solutions to business, technology, process and people challenges
• Collaborate with Pre-Sales and Delivery teams for client presentations, workshops, PoCs, and responses
• Hands-on delivery of ServiceNow solutions from design to testing and implementation
• Support growth of Engage ESM practices
• Demonstrate excellent verbal and written communication
• Mentor and share best practices with colleagues

Key requirements

• 3+ years of software implementation experience in development or consulting
• Proven leadership in managing small teams and projects
• Ability to produce technical and customer-facing documentation
• Knowledge of IT and Enterprise Service Management or large enterprise SaaS solutions
• Expertise with ServiceNow or equivalent ITSM toolset (essential)
• ServiceNow experience in ITSM/ITBM/ITOM/CSM/HR (desirable)
• Experience with multiple architectures and supporting technologies
• Scripting languages: PERL, JavaScript, Python, Shell
• Web services (REST, SOAP) and XML/JSON
• Relational databases knowledge (MySQL, MSSQL, Oracle) beneficial
• Willingness to travel
• Legal authorisation to work in the UK
• Security Clearance eligibility (lived/worked in UK last 5 years)

• Communication (verbal and written)
• Mentoring and coaching
• Problem-solving
• ServiceNow ITSM/ITBM/ITOM/CSM/HR modules
• HP Service Manager (and other ITSM tools)
• BMC Remedy

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