Company Description Triton Security & Facilities Management Limited is an independently owned UK security, fire, and risk business founded in 2003. The company has over two decades of experience in the security industry and a strong track record delivering waking watch services to some of the UK’s largest businesses. Triton’s culture emphasizes accountability, professional development, service excellence, and building long-term careers. Employee ownership supports low staff turnover, high levels of responsibility, and a culture of care and innovation. Team members are encouraged to treat client success as their own, contributing to stable, trusted long-term partnerships.
Role Description The Contract Manager is a full-time, on-site role based in the Greater Leeds Area. This role is responsible for managing security and facilities contracts, ensuring service delivery meets agreed standards, legal requirements, and client expectations. Daily activities include overseeing contract performance, coordinating site operations, managing budgets, and producing regular reports for internal stakeholders and clients. The Contract Manager will build and maintain relationships with clients, supervise on-site teams, handle escalations, and implement improvements in service quality and efficiency. The role also involves supporting compliance with health, safety, and security regulations, contributing to continuous improvement across Triton’s portfolio.
Qualifications
- Proven experience in contract management or operations management within security, facilities management, or a related sector.
- Strong skills in stakeholder and client relationship management, including negotiation, issue resolution, and service review.
- Competence in managing the client financial and operational KPIs.
- Ability to lead and support on-site teams, including scheduling, performance oversight, and ensuring adherence to procedures.
- Knowledge of relevant UK security, fire, and health and safety regulations and standards.
- Effective communication and reporting skills, with the ability to prepare clear documentation and present information to clients and management.
- Strong organizational and time management skills, with the ability to manage multiple contracts and priorities.
- Proficiency with common office software and systems used for scheduling, reporting, and contract administration.
- Experience in the security industry or facilities and or
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