Migration Delivery Lead – Revenue Cloud

Overview

You lead complex customer migrations from kickoff to go-live, serving as the primary technical and strategic contact for your migration pod. You bridge legacy environments with modern cloud platforms, leveraging AI-assisted tooling to accelerate timelines. You collaborate with Global Delivery Center partners and provide feedback to Product and Engineering on field insights. This role blends relationship management with hands-on technical execution to deliver measurable value for customers. Join a team shaping AI-enabled migration tooling at Salesforce.

Responsibilities

• Lead end-to-end migration engagements, overseeing technical delivery, project health, and go-live success
• Collaborate with Account Teams and Sales to align migration goals with business strategy and renewal/expansion objectives
• Build relationships with business and technical stakeholders, translating complex challenges into actionable decisions
• Develop focused delivery plans with milestone prioritization and pod-level timelines
• Facilitate enablement sessions to prepare customer teams for platform transitions
• Drive adoption of AI agents and automation to accelerate discovery, data mapping, and code conversion
• Coordinate with GDC partners and delegate tasks while maintaining accountability for output quality
• Stay aligned with product roadmaps and translate field insights into product improvements
• Identify underutilized platform capabilities to boost migration throughput and adoption
• Act as SME in one or more domains (Marketing Cloud, Data 360, Revenue Cloud, Tableau) during migrations

Key requirements

• 8+ years in Professional Services, Customer Success, or Technical Consulting with large-scale migrations
• Deep domain expertise in Marketing Cloud, Data 360, Revenue Cloud, or Tableau
• Proven ability to drive business value and navigate complex stakeholder discussions
• Ability to translate technical architectures into business-friendly language
• Experience with global or offshore delivery models (e.g., GDC)
• Advanced knowledge of Salesforce core or specialized clouds
• Familiarity with AI agents or automation for data mapping, sentiment analysis, or task automation
• Understanding of integration with telephony, third-party data sources, and self-service portals
• Degree or equivalent relevant experience

• clear communication
• stakeholder management
• problem solving
• Marketing Cloud (Engagement/Intelligence)
• Data 360 (Data Cloud)
• Revenue Cloud (CPQ/Billing)

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