Company: a2dominion
Location: London
Job Description:
a2dominion Group Ltd seeks a capable Contact Centre Manager to lead day-to-day customer and digital contact centre performance across multiple channels. You will ensure service quality, compliance and KPI delivery, while coaching managers and enhancing tenancy and digital capabilities.
You will oversee budgets, workforce planning and channel shift, collaborating with Housing, Customer Support and Digital Services colleagues to optimise outcomes and customer experience. DBS check required.
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Posted: October 22nd, 2026