Customer Repairs Team Lead — High-Impact Onsite Role (Cardiff)

Taff Housing Association in Cardiff is seeking a seasoned leader to head the Customer Repairs team. You will run a high-performing contact centre that promptly handles tenant repair reports, triages issues accurately, and allocates work efficiently to surveyors and operatives to meet priority timescales and first-time fix targets.

Your role involves mentoring staff, driving KPI performance, and coordinating with technical teams to deliver excellent customer satisfaction and safe, quality homes

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