Technical engineer

Location & travel South Cumbria preferred; suitable applicants from North Cumbria and North Lancashire may be considered

Working pattern To be agreed.

Engagement Employment terms agreed with the successful candidate

Pay To be agreed.

The role

This role strengthens Phone Guys’ established technical capability as the business expands. We value intelligence, curiosity and broad technical foundations more than a collection of narrow certificates: someone who can understand an unfamiliar system, isolate the real fault and leave the customer with a dependable result.

What you will own

• Prepare and configure systems in the workshop before deployment.
• Install and commission phones, networks, Wi-Fi and related business technology on customer sites.
• Diagnose unfamiliar faults methodically across devices, cabling, networks, services and cloud platforms.
• Support customers clearly and document systems so knowledge remains usable by the wider team.
• Help strengthen sound engineering standards and repeatable technical processes across the business.

What we need

• Strong technical reasoning and the ability to explain how you isolate a fault.
• Broad foundations across networks, business phones, Wi-Fi and business IT.
• Professional communication with customers and colleagues.
• The judgement to research unfamiliar technology without guessing at the customer’s expense.

Useful advantages

• Hands-on experience with 3CX, TP-Link Omada, Microsoft 365, Yealink or managed networks.
• Experience in workshop configuration, site installation, structured cabling or technical documentation.
• A record of owning technical problems through to a verified resolution.

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