Head of Sustainable Operations, EMEA

Overview

In this role you will lead a regional Sustainable Operations team within JLL’s Workplace Management division to deliver sustainability programs for large, multi-client portfolios. You will shape the regional strategy with Global and Regional leaders and drive annual plans, platform delivery, and growth across EMEA. You’ll partner with sales and account teams to ensure renewals, client satisfaction, and profitable delivery, while developing a culture focused on innovation and continuous improvement. This is a mission-driven opportunity to scale sustainable real estate solutions for major enterprise clients.

Pay / Benefits

• flexibility
• personalized benefits
• career growth
• professional development
• collaboration-focused culture

Responsibilities

• Develop and execute the Global Sustainable Operations strategy and business plan with Global Head and Regional Heads
• Contribute to the global platform delivery model design to meet client needs and quality targets
• Collaborate on account delivery plans with Strategic Account executives to support retention, cross-selling, and growth
• Partner with TSSO leadership and platform team on innovative Sustainable Operations product strategy for the region/market vertical
• Foster a solution-oriented environment delivering leading-edge best practices and client value within account processes
• Coordinate renewal strategies with Client-Facing and Sales teams and ensure client satisfaction
• Standardize delivery of Sustainable Operations across the region with consistent reporting, policies, and procedures
• Work with Sustainable Operations Excellence to implement guidelines/tools and monitor client satisfaction
• Co-create business growth strategies with Sustainable Solutions Lead and Growth teams for regional practice
• Lead and develop a growing team of sustainability practitioners, shaping culture of collaboration, accountability, and innovation
• Oversee client relationship management and ensure high levels of service execution and target achievement
• Manage platform-related costs and full P&L oversight for accounts, including cost-to-serve and profit metrics
• Drive end-to-end transition of new client accounts

Key requirements

• Demonstrated ability to lead large, diverse teams and influence partners across organizations
• Background in sustainability within commercial real estate (energy efficiency, water/waste, carbon accounting, reporting)
• Experience with multi-regional, complex enterprise clients facing sustainability challenges
• Proven track record of designing and executing major transformation initiatives
• Strong commercial and financial acumen with P&L management in a Fortune 500 context
• Excellent analytical and program management skills
• Experience in matrix leadership and cross-stakeholder collaboration
• Exceptional communication and relationship-building abilities

• leadership presence
• strategic mindset
• customer-centric
• sustainability program design and management
• energy efficiency, water and waste reduction
• carbon accounting and reporting

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