Senior Program Manager – AI Infrastructure Services

Overview

In this Senior Program Manager role, you lead large-scale AI and data center transformation programs for Dell Technologies’ strategic customers. You’ll coordinate multi-site delivery, governance, and interdependencies to achieve business outcomes in a complex, global landscape. The position sits within Professional Services, collaborating with cross-functional teams and executive stakeholders to drive data-driven decisions and program success. This is a high-impact opportunity to shape AI infrastructure deployments and modernization at scale.

Responsibilities

• Establish and lead program governance and delivery assurance practices to ensure high-quality execution and outcomes
• Manage large, complex portfolios of projects and programs to meet time, budget, and customer expectations
• Develop and manage RAID logs, change control, escalation management and executive reporting
• Serve as primary communications contact for executive and management audiences across programs
• Lead cross-functional, globally distributed teams across Dell, customers, and partners
• Build trusted advisor relationships with customer stakeholders and executive sponsors
• Drive alignment across technical, operational and business teams to realize value
• Provide coaching, mentoring and leadership to project and program teams

Key requirements

• Extensive experience leading large-scale programs and complex delivery orgs with PM certifications (PMP, PgMP, PRINCE2, MSP or equivalent)
• Proven track record delivering complex Data Center infrastructure and IT services programs across multiple customers, sites, geographies and workstreams
• Hands-on Data Center infrastructure experience: power and cooling, racks and physical infra, cabling/connectivity, compute/storage/networking, deployment readiness
• Experience supporting design/build/deploy/commission/expansion of enterprise, colocation, hyperscale or AI-focused Data Centers
• Strong understanding of AI infrastructure deployment and Data Center modernization initiatives
• Experience operating in complex matrix organizations and leading globally distributed teams
• Experience presenting complex updates to C-Suite and senior stakeholders
• Strong commercial awareness and ability to manage delivery risks and outcomes
• Self-motivated, hands-on, able to work under pressure with competing priorities
• Excellent communication, influencing and stakeholder management across technical, operational and executive audiences
• Proven ability to lead high-performing, cross-functional teams independently
• Experience working in global and multinational customer environments
• Willingness and ability to travel extensively across EMEA for deployments

• communication
• stakeholder management
• leadership
• Data Center infrastructure expertise (power, cooling, racks, cabling)
• Compute, storage and networking environments
• Data Center operations readiness and deployment activities

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