Pathway Co-Ordinator Team Lead

Overview

In this role you will lead the Pathway Coordinator team and ensure a smooth, well‑managed patient journey from referral to discharge. You will oversee day‑to‑day operations and drive service improvement to deliver high‑quality, efficient, patient‑focused care. You’ll work with clinicians and departments to resolve issues and maintain safe clinics, while developing the team and processes. This is a fast‑paced, impactful position at a forward‑thinking healthcare organisation with a strong emphasis on patient experience and continuous improvement.

Pay / Benefits

• Competitive salaries
• NHS pension scheme
• 27 days’ annual leave plus bank holidays
• Employee Assistance Programme
• Opportunities for training, development and career progression
• On-site parking (subject to availability)

Responsibilities

• Provide daily leadership and workload planning for the Pathway Coordinator team
• Act as escalation point for complex patient cases/operational issues
• Oversee HR processes (attendance, leave, appraisals, wellbeing)
• Lead team meetings and communicate priorities and process changes
• Support recruitment, induction, and staff mentoring
• Ensure KPIs and SLAs are met; work with management/commissioners
• Conduct incident reviews and implement improvements
• Promote continuous improvement and streamline processes
• Anticipate operational pressures and plan accordingly
• Foster a positive, solution‑focused team culture
• Coach and recognise staff performance
• Prepare clinical documentation for clinicians and coordinate information flow
• Review new and follow‑up patient appointments and ensure investigations are complete
• Process post‑clinic documentation and update patient records
• Escalate urgent findings to clinicians and manage wait lists
• Track patient progress and coordinate imaging requests
• Maintain relationships with clinicians and external providers
• Manage shared inboxes and electronic tasks; maintain audit trails
• Uphold confidentiality and data protection standards

Key requirements

• Demonstrable experience of HR/Employee life cycle processes
• Excellent people management and leadership skills
• Well‑organised administration
• Computer literacy in MS Office packages
• Effective communication across diverse groups
• Ability to maintain confidentiality at all times
• Ability to prioritise workloads, meet deadlines, and problem‑solve
• High attention to detail and strong IT skills
• Desirable NHS/Healthcare experience
• Familiarity with SystmOne and Image Exchange Portal (IEP)

• Can‑do attitude
• Proactive and organised leadership
• Calm under pressure
• MS Office
• SystmOne (NHS database)
• IEP (Image Exchange Portal)

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