Service Desk Team Lead | Lead, Coach & Improve IT Support

SIG plc UK IT Service Desk is seeking a Service Desk Team Leader to manage the day-to-day operation, coach staff, and ensure incidents and requests are resolved in line with service levels. You will work closely with IT teams, stakeholders and suppliers to drive continual service improvement and effective incident management.

The role focuses on operational leadership, performance monitoring and escalation handling within a geographically dispersed SIG UK IT environment.

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