Student Success Team Lead

London College of Contemporary Arts (LCCA) delivers industry-focused higher education across creative and professional disciplines, built on a progressive, student-centred learning and teaching methodology. The Student Success Team Lead leads and oversees the Student Success Tutor (SST) team, ensuring consistent, high-quality academic support across campuses throughout the student journey.

A core focus of the role is data-driven decision making: interpreting engagement, attendance, assessment, and outcomes data to prioritise intervention, target team resource, and evidence impact on retention and achievement. You will be an experienced, people-focused leader who champions LCCA’s philosophy of experiential teaching, chunked learning, deliberate reflection, and precise feedback — turning insight into action and empowering a diverse team of tutors to help every learner achieve their full potential.

Key responsibilities

Leadership & Team Management

• Lead, supervise, and allocate the SST team across campuses, programmes, and levels of study.
• Set and review team and individual objectives through regular one-to-ones, appraisals, and performance management.
• Recruit, induct, train, and develop SST staff (including probation), and plan and deliver ongoing CPD.
• Act as first escalation point for complex academic cases and deputise for the Director of Student Success as required.

Academic Support & Delivery Oversight

• Maintain current knowledge of LCCA courses and oversee 1:1 support, workshops, group sessions, and proactive engagement.
• Ensure SST guidance aligns with curriculum requirements, assessment frameworks, and learning outcomes.
• Set service standards for personal academic tutoring, SMART goal setting, and early intervention.
• Coordinate classroom cover and provide direct academic support where required.

Data, Insight & Decision-Making

• Own the SST team’s use of engagement, attendance, assessment, and progression data to identify at-risk students and prioritise intervention.
• Translate data into decisions — targeting team resource, shaping workshops, and allocating support where it will have the greatest impact.
• Build and maintain dashboards and reports that give the team and senior management timely, actionable insight.
• Analyse outcomes and awarding gaps to drive service improvement and inform SMT decision-making, evaluating whether interventions worked.
• Work with academic, wellbeing, and careers teams to support engagement and progression, signposting to specialist teams as needed.
• Represent the SST team in cross-departmental meetings, committees, and working groups.

Quality, Compliance & Improvement

• Lead continuous improvement of the SST model in line with institutional priorities and sector best practice.
• Ensure compliance with academic regulations, safeguarding, equality, and data protection, and completion of mandatory training.
• Support LCCA’s regulatory commitments: OfS Conditions B1–B3 and E2, and the QAA Quality Code (Student Engagement, Learning and Teaching, Assessment, Enabling Student Achievement).Qualifications & Experience

Person Specification

• PGCE, QTS, or a recognised teaching / coaching / mentoring qualification (held or working towards).
• Leading, supervising, or managing staff in an academic or educational support setting.
• Delivering academic support and developing student success / retention initiatives.
• Using data and dashboards to monitor performance, target intervention, and produce insight-led reports.
• Teaching or supporting learners in FE / HE, and delivering staff CPD.
• Strong understanding of curriculum, levels of study, and assessment in HE.
• Strong leadership, people-management, and communication skills.
• Confident analysing data and translating insight into decisions and action.
• Proficiency with LMS, dashboards, and student data / support systems; commitment to inclusive education and widening participation.
• Student-centred ‘can-do’ approach; calm and credible under pressure.
• Evidence-led and analytical, with a commitment to continuous improvement and the values of the Group.
• Collaborative, inclusive, and proactive.
• Evidence of ongoing CPD (e.g., Advance HE Fellowship).
• Previous experience within a UK FE / HE institution.
• Personal academic tutoring and managing complex student cases.
• Contributing to quality assurance or regulatory compliance (OfS, QAA).
• Knowledge of the OfS regulatory framework and QAA Quality Code.
• Understanding of safeguarding and data protection in education.

About you

• Empathetic, student-centred approach with strong commitment to equality, diversity and inclusion.
• Proactive problem-solver with attention to detail and sound professional judgement.
• Collaborative team player who can build positive relationships across academic and professional services.
• Adaptable and resilient with the ability to work effectively in a fast-paced environment.

What we offer

• Competitive salary and pension scheme.
• Generous annual leave entitlement and access to flexible working arrangements.
• Professional development opportunities, including training and career progression pathways.
• Employee wellbeing programmes and access to counselling services.

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